Olivia’s Story

When Olivia Pringle, 20, started her Level 3 Business Administrator Apprenticeship with youth development charity NE Youth, she had the opportunity to build practical skills while gaining valuable experience in the workplace.

With a role covering a wide range of administrative responsibilities, Olivia’s apprenticeship gave her the chance to develop skills that could be put into practice every day.

A varied role with real responsibility

NE Youth’s administration needs are broad, from general office duties and reception to invoicing, communication and report writing. This made the Business Administrator apprenticeship a good fit for both Olivia and the organisation.Alongside her workplace experience, Olivia completed off-the-job training with Access Training, developing her knowledge and skills across the wider Business Administration standard.

The updated apprenticeship covers areas including quality assurance, report writing, managing and implementing change, and coaching and mentoring, giving apprentices the opportunity to develop a broad set of skills relevant to modern businesses.

Putting her skills into practice

Olivia was also given the opportunity to get involved in a major project for NE Youth, supporting an event involving the charity’s young ambassador and singer Channy. The experience gave Olivia the chance to apply her developing administrative and organisational skills in a real workplace setting, while taking on responsibility as part of a project with a wider purpose. For NE Youth, the apprenticeship provided an opportunity to bring new talent into the organisation while supporting Olivia to develop the skills needed for her role.

“Our admin requirements are very broad – from general office tasks, to invoicing, to reception duties, to communication, to report writing and the new apprenticeship standard is working very well for us – and for Olivia.”— Gemma Lockyer Turnbull, Head of Operations, NE Youth

Building skills for the future

Olivia’s apprenticeship has given her the opportunity to develop a broad range of Business Administration skills while gaining experience that can be applied directly in the workplace.

Her story shows how an apprenticeship can provide more than a qualification — it can give learners the chance to take on real responsibilities, contribute to an organisation and build valuable workplace experience from the start of their career.

Interested in a Business Administration apprenticeship?

Whether you’re looking to start your career or develop the skills of someone already in your organisation, our Business Administration apprenticeships combine practical workplace experience with structured training and support.

More than just a training provider…

Gateshead-based Access Training provides upskilling courses and apprenticeships in HR, project management, team leading and management, accountancy, business administration, learning & skills teaching, and fire, emergency & security systems.

We have been delivering training programmes for businesses and individuals across the North East for over 40 years. We have a genuine interest in the success of the companies we work with and the people we train, and we aim to provide a personal, bespoke service.