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    Root Cause Analysis

    This course will equip participants with practical Root Cause Analysis (RCA) techniques to identify the underlying causes of workplace issues, implement effective solutions and prevent problems from recurring.

    Course Overview

    Effective problem solving requires more than treating symptoms. This practical course introduces a structured six-step Root Cause Analysis (RCA) process, providing participants with the tools and techniques needed to investigate problems thoroughly and identify their underlying causes. Learners will explore a range of recognised analysis and prevention methodologies, enabling them to develop sustainable solutions that improve performance, reduce risk and support continuous improvement within their organisation.

    Benefits to the organisation

    • Improve problem-solving and decision-making capabilities.
    • Reduce recurring issues by addressing root causes rather than symptoms.
    • Support continuous improvement and operational efficiency.
    • Improve quality, compliance and risk management processes.
    • Enable teams to implement more effective and sustainable solutions.
    • Encourage data-driven analysis and critical thinking.
    • Reduce costs associated with recurring errors, defects or inefficiencies.
    • Build organisational capability in structured problem-solving methodologies.

    • Duration: 1 day
      Price: £195 (exc. VAT)

    Further Information

    • Course Modules
      • Introduction to Root Cause Analysis (RCA)
      • The Six-Step RCA Process
        • Define the Problem
        • Collect Data
        • Identify Contributory Factors
        • Determine Root Causes
        • Prioritise Causes
        • Develop and Implement Solutions
      • RCA Analysis Tools
        • Ishikawa (Fishbone) Diagrams
        • CATWOE Analysis
        • Shewhart-Deming (PDCA) Cycle
        • 5 Whys Technique
        • De Bono’s Thinking Hats
        • Problem-Solving and Blue Sky Thinking
      • Prevention and Continuous Improvement Tools
        • Failure Modes and Effects Analysis (FMEA)
        • Fault Tree Analysis (FTA)
        • Corrective and Preventive Actions (CAPA)
      • Additional RCA Techniques
        • DMAIC
        • Force Field Analysis
        • Root Cause Corrective Action (RCCA)
      • Applying RCA to Workplace Scenarios
    • Course Objectives

    • By the end of this session, participants will be able to:

      • Understand the purpose and benefits of Root Cause Analysis.
      • Apply a structured RCA process to workplace challenges.
      • Use a range of recognised problem-solving and analysis tools to investigate issues.
      • Identify contributory factors and determine root causes effectively.
      • Develop practical solutions to prevent problems from recurring.
      • Apply prevention methodologies to support continuous improvement.
      • Adapt RCA techniques to real workplace situations and operational challenges.
      • Analyse and evaluate workplace case studies using RCA methods.
    • Prerequisites

    • There are no formal prerequisites for this course. It is suitable for individuals who are new to Root Cause Analysis as well as those with some experience of problem-solving who wish to broaden their skills and knowledge.

      This course is ideal for:

      • Team Leaders and Supervisors
      • Managers
      • Continuous Improvement Practitioners
      • Quality and Compliance Professionals
      • Operational Staff
      • Anyone responsible for identifying, investigating or resolving workplace issues

      Participants are welcome to bring examples of workplace challenges to explore and analyse during the session.

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