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    Resilience, Conflict & Negotiation

    The course will equip participants with the skills to build personal resilience, manage workplace challenges confidently, and use conflict resolution and negotiation techniques to achieve positive outcomes.

    Course Overview

    Resilience is essential for maintaining wellbeing, performance and productivity in today’s fast-paced workplace. This course helps participants understand the factors that influence resilience, recognise and manage stress, and develop practical strategies to cope with change and challenges. Learners will also explore conflict resolution and negotiation techniques, building the confidence and communication skills needed to handle difficult situations effectively and maintain positive working relationships.

    Benefits to the Organisation

    • Improve employee wellbeing and resilience.
    • Support staff to manage pressure and workplace challenges effectively.
    • Reduce the impact of stress on performance and productivity.
    • Build confidence when dealing with difficult situations and challenging customers.
    • Strengthen communication and interpersonal skills.
    • Improve conflict resolution and problem-solving capabilities.
    • Encourage positive workplace relationships and collaboration.
    • Equip employees with practical negotiation techniques to achieve constructive outcomes.

    • Duration: 1 day
      Price: £195 (exc. VAT)

    Further Information

    • Course Modules
      • Understanding Stress and Resilience
      • Stress vs Resilience
      • Identifying Personal Stressors and Triggers
      • Risks and Protective Factors
      • Lifestyle Factors and Self-Care Strategies
      • Coping with Change Using the Kübler-Ross Model
      • Building Self-Confidence
      • Effective Communication Techniques
      • Handling Difficult Situations and Challenging Customers
      • Understanding Conflict in the Workplace
      • Conflict Resolution Techniques
      • Negotiation Skills and Approaches
      • Team-Based Learning Activities and Practical Exercises
    • Course Objectives

    • By the end of this session, participants will be able to:

      • Recognise practical methods to strengthen personal resilience.
      • Understand the causes and effects of stress and apply self-help strategies to manage it effectively.
      • Reflect on personal resilience and identify opportunities for development.
      • Recognise factors that support wellbeing and resilience in the workplace.
      • Improve self-confidence through effective communication techniques.
      • Apply strategies to manage conflict and challenging situations constructively.
      • Use negotiation techniques to resolve workplace issues and reach positive outcomes.
      • Build stronger working relationships through improved communication and conflict management skills.
    • Prerequisites

    • There are no formal prerequisites for this course. It is suitable for employees at all levels who want to strengthen their resilience, improve their confidence and develop practical skills for managing workplace challenges, conflict and negotiation.

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