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    Objection Handling and Negotiation

    Our Objection Handling and Negotiation workshop teaches you to identify and isolate objections to give the best opportunity of a positive outcome.

    Course Overview

    Want to become an emotionally intelligent negotiator in your workplace? Learn to understand emotional intelligence and the importance of effective communication whilst negotiating. Identify the difference between a proactive negotiation and a reactive negotiation, and also understand the relationship between both.

    Benefits to the Organisation

    • Reduce the impact of workplace conflict on performance and productivity.
    • Improve communication and working relationships across teams.
    • Equip managers and employees to address issues early and constructively.
    • Build trust and collaboration within teams.
    • Strengthen emotional intelligence and self-awareness.
    • Improve negotiation skills when managing competing priorities and interests.
    • Support a positive and inclusive workplace culture.
    • Increase confidence when handling challenging conversations and situations.

    • Duration: 1 day
      Price: £195 (exc. VAT)

    Further Information

    • Course Modules
      • An Introduction to Negotiation
      • An Introduction to Handling Objections
      • Models to Help Handling and Isolating Objections
      • Using Emotional Intelligence in Negotiations
      • The Reasons for an Objection/Needing to Negotiate
      • Toolkit to Help with Negotiations and Objections
      • Proactive vs Reactive Situations
      • Barriers to Effective Negotiation.
    • Course Objectives

    • By the end of this course, learners will be able to:

      • Identify and isolate objections to give the best opportunity of a positive outcome
      • Describe models that can support you with identifying objections and the need to negotiate
      • Understand the reasons for getting a ‘no’ and how to proactively resolve them
      • Identify the difference between a proactive negotiation and a reactive negotiation, and also understand the relationship between both
      • Have an initial understanding of emotional intelligence and the importance of effective communication whilst negotiating
      • Understand the different results of a negotiation and the barriers that you can create/break down.
    • Prerequisites

    • There are no formal prerequisites for this course.

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