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    Problem Solving and Making Informed Decisions

    This one-day course will equip participants with the tools and techniques to analyse challenges, use data effectively, and make informed decisions that support organisational success.

    Course Overview

    Effective problem solving and decision making are essential skills in today’s workplace. This course introduces participants to a range of practical techniques and frameworks to identify challenges, analyse information, and make informed decisions. Learners will explore the impact of the external environment, understand the importance of data governance, and apply recognised problem-solving tools to real workplace scenarios.

    Benefits to the Organisation

    • Improve the quality and consistency of workplace decision making.
    • Enable employees to identify and address challenges more effectively.
    • Promote data-driven approaches to problem solving.
    • Support compliance with data management and GDPR requirements.
    • Encourage critical thinking and analytical skills.
    • Increase efficiency by identifying root causes rather than symptoms.
    • Equip teams with practical tools to evaluate options and implement solutions.
    • Strengthen organisational resilience in a changing business environment.

    • Duration: 1 day
      Price: £195 (exc. VAT)

    Further Information

    • Course Modules
      • Introduction to Problem Solving
      • Understanding the Internal and External Environment (PESTLE)
      • Data and Information
      • Qualitative and Quantitative Data
      • Data Management and GDPR
      • Dealing with Workplace Challenges
      • Problem Solving Techniques
      • Fishbone Analysis
      • SWOT Analysis
      • Force Field Analysis
      • Cost Benefit Analysis
      • Applying Problem Solving Tools in the Workplace
    • Course Objectives

    • By the end of this session, participants will be able to:

      • Explain how the external environment impacts their organisation and its operations.
      • Describe and evaluate a range of data gathering techniques.
      • Understand the importance of data governance and maintaining accurate information.
      • Distinguish between qualitative and quantitative data and their uses.
      • Apply at least two problem-solving techniques to support workplace decision making.
      • Assess challenges using structured analysis tools.
      • Communicate recommendations and solutions using data-informed approaches.
      • Demonstrate confidence in resolving workplace issues through effective problem solving and decision making.
    • Prerequisites

    • There are no formal prerequisites for this course. It is suitable for employees at all levels who are involved in solving problems, making decisions, or contributing to continuous improvement within their organisation.

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