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    ITIL® Version 5 Foundation (ITIL5F)

    ITIL supports organisations and individuals to gain optimal value from IT and digital services.

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    Dates Available
    • 26-27 Oct 2026Virtual Training • 12 left
    • 16-17 Nov 2026Virtual Training • 12 left
    • 7-8 Dec 2026Virtual Training • 12 left
    • 4-5 Jan 2027Virtual Training • 12 left
    • 18-19 Jan 2027Virtual Training • 12 left
    • 8-9 Feb 2027Virtual Training • 12 left

    Course Overview

    This ITIL® 5 Foundation Training course is designed for professionals who want to adopt modern ITIL guidance to improve digital product and service management. You will gain the knowledge needed to pass the ITIL 5 Foundation certification exam and learn how the ITIL Value System, Product and Service Lifecycle, and Four Dimensions work together as an end‑to‑end digital operating model.

    In this course, you will explore value co‑creation, service relationships, lifecycle activities, and the ITIL guiding principles that support flexible, holistic, and continually improving ways of working. You will also examine value streams and management practises, identify opportunities to enhance organisational capabilities using ITIL guidance, and understand how ITIL supports alignment between IT and business objectives.

    • Duration: 2 days
      Price: £1495 (exc VAT)

    Further Information

    • Course Modules
      • Key concepts of digital product and service management
      • Service relationships
      • The ITIL Value System (ITIL VS)
      • Governance
      • ITIL Guiding Principles
      • Value chain, lifecycle activities and ITIL management practices
      • Value streams
      • Continual improvement
      • The Four Dimensions of Product and Service Management and AI
      • ITIL and other frameworks integration.
    • Course Objectives

    • In this ITIL 5 Foundation course, you will learn the following:

      • The ITIL 5 end-to-end IT/digital operating model
      • How to use the ITIL 5 model to create, deliver, and continuously improve tech-enabled products and services
      • The impact of technology and IT teams in a broader business strategy
      • Prepare for and pass the ITIL 5 Foundation certification exam
      • Identify opportunities to develop IT practises using ITIL guidelines
      • Interact with IT teams using ITIL 5 terminology and concepts
      • Explore the service value chain and IT service management practises
      • Recognise the importance of IT and business integration.
    • Prerequisites

    • Audience Profile

      • Those who require a basic understanding of the ITIL framework
      • Those who want to understand how ITIL can be used to enhance IT service management
      • IT professionals or others working within an organisation that has adopted ITIL.

      However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.

      To take the ITIL Foundation exam, no prerequisites are required.

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