Access Training carried out its annual learner survey from September to November 2011.
Learners were asked to complete a questionnaire grading us on a scale of 1 to 10 in 16 areas (with 1 = Very Poor, 5 = Satisfactory and 10 = Very Good).
85 questionnaires were completed with average scores for each area / question ranging from 8.63 to 9.67 out of 10. We were particularly pleased that scores improved from 2010 in 9 of the 16 areas with only 3 questions scoring less than 9 out of 10.
Learners were also asked to add comments on what they liked about Access. We had some wonderful feedback, including the following comments:
- Excellent experience, completing the qualification. I had a great deal of direction and learned a lot. I was made to think!’
- ‘I like how friendly, considerate and helpful Access were when finding me a place of work’There when needed, treated like an adult, got through at my own speed.’The coaching and support is of an exceptional standard. Very flexible and tailored way of teaching.’
- ‘enjoyed the friendly, personal care throughout the training programme’
- ‘Couldn’t have been treated any better’
- I liked the opportunities and the training. How fast things are (certificates).
- ‘It helped me gain important qualifications, as well as having a job. All the people from Access are very helpful and friendly.’
From the grading profile and comments received we believe the following is a reasonable summary of what learners like about Access:
- Being treated fairly and being kept safe
- The support and advice provided by staff
- Help to secure employment
- Help to gain qualification
- Progress reviews
- Flexibility of the training, delivery in the workplace and fitting around work
Learners were also asked for comments and suggestions on how we could improve our services. As a result of the feedback received we will aim to:
- Provide more support and information before learners start programmes
- Consider how we can make inductions more interesting
- Encourage employers to offer more support and become more involved
- Where possible simplify the questions / language used and avoid the use of unit numbersConsider ways of speeding up delivery, using technology more
- We would like to thank everyone who contributed to our 2011 survey. Your feedback will make a difference.
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More than just a training provider…
Gateshead-based Access Training provides upskilling courses and apprenticeships in HR, project management, team leading and management, accountancy, business administration, learning & skills teaching, and fire, emergency & security systems.
We have been delivering training programmes for businesses and individuals across the North East for over 40 years. We have a genuine interest in the success of the companies we work with and the people we train, and we aim to provide a personal, bespoke service.